Ada and Zendesk:
A powerful pair

Ada provides a 24/7 self-service solution that reduces Zendesk Support tickets, and frees-up agents to handle more complex inquiries.

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Ada answers instantly Ada answers instantly

Ada responds instantly to customers so agents can focus on high value interactions.

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Ada's handoff capabilities Ada's handoff capabilities

Ada’s deep integration with Zendesk allows your agent to join the conversation.

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Ada's world class intelligence Ada's world class intelligence

Ada’s powerful machine learning enables instant, effortless, and intelligent answers.

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Ada's visual editor Ada's visual editor

Content Managers who create articles in Zendesk Guide will be just as confident using Ada.

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Ada's multilingual capabilities Ada's multilingual capabilities

Speak every customer’s language

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Ada has been a key component of our support scaling efforts by helping our customers help themselves across both web and mobile.

Josh Sorchik

Director of Customer Support

Customers are messaging the Ada platform more than they ever emailed our support inbox.

Melissa Rosen

Head of Customer Experience

Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.

Tucker Schreiber

Product Manager

Help your customers,
help themselves

Three out of four people want to solve issues on their own. With Ada, less than 30% of your customer inquiries require an agent to resolve.

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