Your New Favourite Support Tool, Powered by AI

Automate Your Live Chat


  •  Superior AI that anyone can use
  •  Simple and powerful visual editor
  •  Smart analytics that you'll love

Your New Favourite Support Tool

Live Chat Automation

Your customers get answers instantly

"Low-effort for our customers."

Melissa Rosen, CoffeeMeetsBagel

"A delight to use."

Tucker Schreiber, Frenzy by Shopify

"Key to scaling our support."


Josh Sorchik, Coinbase

"Ada has been key to scaling our support efforts by helping our customers help themselves across both web and mobile."

Josh Sorchik, Director of CS at Coinbase

Best in Class Machine Learning

Self-Learning

Your bot’s accuracy improves with every customer interaction

Typos? No Problem

Understand your customers despite their typos, synonyms and funny ways of describing you

Ask Clarifying Questions

Surface related answers automatically when customers ask new questions

Track Feedback

Extract powerful insights from customer feedback collected by your bot

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Answers automated per month through Ada. Only 1.2% have required a human agent to resolve Answers automated per month through Ada. Only 1.2% have required a human agent to resolve

Seamless Handoff to your Existing Setup

As your frontline agent, Ada knows when to pass a customer’s question to your team
We support all modern ticketing platforms, which makes getting started with Ada an absolute breeze

Designed for Anyone to Use



Visual Editor

Create succinct and helpful answers in seconds

Capture Anything

Reduce slow back-and-forths between your agents and customers by capturing and storing customer information

Way Beyond Text

Easily add pictures, videos and GIFs to your answers to explain complicated processes visually

Designed for Anyone to Use



Visual Editor

Create succinct and helpful answers in seconds

Capture Anything

Reduce slow back-and-forths between your agents and customers by capturing and storing customer information

Way Beyond Text

Easily add pictures, videos and GIFs to your answers to explain complicated processes visually

Track and Improve Your Bot Over Time

Monitor Usage and Satisfaction

Modify your bot’s answers as you track usage and customer satisfaction over time

Discover Gaps in Your Support

Ada surfaces new automation opportunities for your business. Answer them once in Ada, and never answer them again

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Ready to Start?

No credit cards or rigmarole. We'll talk to you about your needs to make sure Ada is right for your team.