Personalized Customer Service, at Scale

Amazing AI Chat


  • 24/7 Service with instant answers
  • Learns with your team and customers
  • Works well with your agents
Try a Customized Demo

Serve More Customers

Meet Ada

Live Chat Automation

"Low-effort for our customers."

Melissa Rosen, CoffeeMeetsBagel

"A delight to use."

Tucker Schreiber, Frenzy by Shopify

"Key to scaling our support."


Josh Sorchik, Coinbase

"Ada has been key to scaling our support efforts by helping our customers help themselves across both web and mobile."

Josh Sorchik, Director of CS at Coinbase

Best in Class Machine Learning

Self-Learning

Your bot’s accuracy improves with every customer interaction

Typos? No Problem

Understand your customers despite their typos, synonyms and funny ways of describing you

Ask Clarifying Questions

Surface related answers automatically when customers ask new questions

Track Feedback

Extract powerful insights from customer feedback collected by your bot

0

Answers automated per month through Ada. Only 1.2% have required a human agent to resolve Answers automated per month through Ada. Only 1.2% have required a human agent to resolve

Seamless Handoff to your Existing Setup

As your frontline agent, Ada knows when to pass a customer’s question to your team
We support all modern ticketing platforms, which makes getting started with Ada an absolute breeze

Designed for Anyone to Use



Visual Editor

Create succinct and helpful answers in seconds

Capture Anything

Reduce slow back-and-forths between your agents and customers by capturing and storing customer information

Way Beyond Text

Easily add pictures, videos and GIFs to your answers to explain complicated processes visually

Designed for Anyone to Use



Visual Editor

Create succinct and helpful answers in seconds

Capture Anything

Reduce slow back-and-forths between your agents and customers by capturing and storing customer information

Way Beyond Text

Easily add pictures, videos and GIFs to your answers to explain complicated processes visually

Ada is Instant Support at Scale

Intelligent

Reduce tickets with an AI chat bot that improves with every conversation

Everywhere

Works on your site, in your app, and any other channel you use for support

Available 24/7

Never miss a chance to help your customers

Multilingual

With 104 languages, no customer is left behind

Handoff

For complex issues, conversations are routed to your existing helpdesk

Analytics

Track support trends, quality of your bot's answers, and more

🎉

Ready to Start?