Ada Support Inc (“Ada Support”) has created this privacy statement ("Statement") in order to describe how we collect and use the personal information that (i) individuals (“you”) provide on our website www.ada.support, and all its sub-sites and related sites (together, the "Site") and/or (ii) which is made available to us when you interact with our conversational AI solutions either directly or through a partner who has deployed our solution (“Service”). We provide our Services to other business who may use the Service when they engage with you, either to monitor their engagement with you or to assist in that engagement.
Your privacy is of great importance to us. Please read the following to learn more about our Statement. By visiting or using the Website or Services in any manner, you acknowledge that you accept the practices and policies outlined in this Statement and you hereby consent that we will collect, use, and share your information in the ways set out in this Statement.
What does this Statement Cover?
This Statement covers our treatment of personally identifiable information (“Personal Information") that we gather when you are accessing or using our Website or Services. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services (as that term is defined below). No one under age 13 may provide any personal information to us or on the Services.
Information that you provide to us
When you visit our website you may optionally choose to sign-up on our web forms and provide us with personal information about you that you knowingly choose to disclose. In addition, when requesting market reports or requesting additional information or contact from Ada Support, our customers may be asked to provide the following: Name, Company Name, Mailing Address, Email Address, Phone Number, Basic Site Information (URL, Channel, Impression Traffic), Username, Tax I.D. Number and Password. In addition, if you choose to correspond with us through email or blog postings, we may retain the content of your email messages together with your email address and our responses.
Information that third parties provide to us
Where you use the Service through a third party (such as a partner or a social network), that third party may provide certain information about you (“Third Party Data”) to us in accordance with our agreement with that third party. We will only use Third Party Data in accordance with our agreement with that third party.
Information that is collected automatically
Ada Support may also collect certain information from visitors to and customers of the Site, such as Internet addresses. This information is logged to help diagnose technical problems, to administer our Site and in order to constantly improve the quality of the Service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
We receive message logs and usernames when end users interact with the Customer’s support bot. Message logs may contain information such as, without limitation, usernames, email addresses, phone numbers, addresses, passwords, payment information and any other content that end users choose to submit when they make a customer support inquiry. We may retain the content of those messages together with responses to those messages and any outcome from those messages.
Technologies such as cookies, beacons, scripts and tags are used by us and our third party partners. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing these types of tracking technologies.
Our third party partners also employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers' or Users' personal information.
Cookies on the Site
When you interact with the Site we strive to make that experience easy and meaningful. When you come to our Site, our Web server sends a cookie to your computer. Cookies are files that Web browsers place on a computer's hard drive and are used to tell us whether customers and visitors have visited the Site previously. . If you click on a link to a third party website, such third party may also transmit cookies to you.
Standing alone, cookies do not identify you personally. They merely recognize your browser. Unless you choose to identify yourself to Ada Support, either by responding to a promotional offer, opening an account, or registering for a free trial, you remain anonymous to Ada Support. Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you've closed your browser or turned off your computer. They include such information as a unique identifier for your browser.
Ada Support uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Ada Support to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you've logged in and are required in order to use the Ada Support application. Ada Support uses persistent cookies that only Ada Support can read and use, to identify the fact that you are a Ada Support customer or prior Ada Support Website visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies. Users who disable their Web browsers' ability to accept cookies will be able to browse our Website but will not be able to successfully use our Service.
Use of your Information
Ada Support uses the information that we collect to set up the Service for individuals and their organizations. We also use this information to improve the quality of our Services, for example by analyzing aggregate data to predict the likelihood that an automated reply will be responsive to a new end user inquiry. We also collect statistics about use of the Services. This information will be kept confidential; however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties.
We may also use information provided directly to us through the Site to contact customers to further discuss customer interest in our company, the Service that we provide, and to send information regarding our company or partners, such as promotions and events. Customers are invited to receive an email newsletter by providing an email address. Customer email addresses and any personal customer information will not be distributed or shared with any third parties.
Customers can opt out of being contacted by us, or receiving such information from us, at any time by sending an email to firstname.lastname@example.org. Separately, customers are also asked to provide an email address when registering for the Service, in order to receive a username and password. We may also email information regarding updates to the Service or company, and will send a Customer Newsletter. Again, email will not be distributed or shared and customers can opt out of receiving any communication by emailing email@example.com at the time it is distributed, or at the time any customer registers for the Service.
Where your use of the Services arises as part of your engagement with a business client of ours, we will share your interaction with that business which occurs through the Service with that business client. Except for this disclosure or except as we explicitly state at the time we request information, or as provided for below, in our terms of service or any other separate agreement which you may enter into with us, we do not disclose to any third-party the information provided.
The Site and the Service may contains links to other web sites. Ada Support is not responsible for the privacy practices or the content of these other web sites. You will need to check the policy statement of these others web sites to understand their policies. If you access a linked site you may be disclosing your private information. It is your responsibility to keep such information private and confidential.
Storage Location and Transfer of Personal Information
If you are located outside the United States, the information that we collect from you may be transferred to, and stored and processed at, a destination in the United States. By submitting information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Statement.
Sharing of Personal Information with Third Parties
Trusted Third Parties
We may from time to time employ other companies and people to perform tasks on our behalf and need to share your information with them to provide the Services to you. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Services, including the provision of maintenance services, database management, Web analytics and general improvement of the Services, and businesses who engage our Services (to the extent provided for above).
We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Protection of Ada Support and Others
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or a court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Ada Support, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We also may be required to disclose an individual’s Personal Information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
With Your Consent
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
Ada Support offers its visitors and customers a means to choose how we may use information provided. If, at any time after registering for information or using the Service, you change your mind about receiving information from us or about sharing your information with third parties or your consent on how we use your information, send us a request specifying your new choice. Simply send your request to firstname.lastname@example.org.
Access - Correcting & Updating your Information
If you have any questions about viewing or updating information we have on file about you, please contact us at email@example.com. We will respond to your request to access within 30 days. Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to Ada Support Inc. 174 Spadina Ave. Unit #206, Toronto, ON.
Changes to this Statement
We may amend this Statement from time to time. Use of information we collect now is subject to the Statement in effect at the time such information is used. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email prior to the change becoming effective. You are bound by any changes to the Statement when you use the Website after such changes have been first posted.
Questions regarding this Statement or the practices of this Site should be directed to Ada Support's Security Administrator by e-mailing such questions to firstname.lastname@example.org. For more information, or if you have questions, please contact Ada Support by email at email@example.com or by post using the details provided below:
Ada Support Inc. Attn: Privacy Officer 174 Spadina Ave. Unit #206, Toronto, Ontario Canada
© Copyright 2017 Ada Support, Inc. All rights reserved. Various trademarks held by their respective owners.
Effective Date: June 27, 2017