This week we’ve entered into an exciting partnership with Zendesk. As described in our press release shared here, this new deep integration enables Zendesk clients to use our AI-powered platform to automate customer service, while empowering their customer service teams to become more productive.
We know automation is only as strong as the human experience it provides. That's why the bot to live human hand-off is an integral piece of this integration. Once the Ada bot has determined a customer needs to speak with a human, it seamlessly transfers the conversation to a live agent who can support the customer and successfully resolve their issue.
Tech and enterprise media are just as excited, and have shared in-depth articles that highlight the announcement, and the benefits Ada brings to Zendesk’s future and current clients: Betakit, SD Times, Smart Customer Service and Enterprise Times.
We look forward to our continued partnership with Zendesk to enable seamless and meaningful customer service experiences. Stay tuned for more exciting news to come!