February 28th Downtime Postmortem

David Hariri
February 28th, 2017 — 6 min read
Apology While we are still a small company, our customers trust our APIs and client applications to be available 100% of the time. We strive every day to reach that benchmark and in turn, your trust. We are now at a scale where seconds of downtime can equate to hundreds of...
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Handoff improvements

David Hariri
February 16th, 2017 — Quick read
We just shipped some minor improvements to how your Capture and Handoff flow works and looks: Capture messages won't attempt to capture if we already have the key you're trying to capture. For most of you, this will be 'email' field. Why ask your users for their email unnecesarily, right? In Handoff...
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Conversation improvements

David Hariri
February 16th, 2017 — Quick read
We just launched a new feature yesterday – the ability to filter conversations by Response. This means you can go into your conversations view and select one of your Responses in the dropdown above the list. This will filter the list to only show conversations that include the use of...
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Better handoff & expressions filtering

David Hariri
February 13th, 2017 — Quick read
Today we launched a much-improved version of our 'Handoff' feature. We have two ways for your customers to make a Handoff to your human customer support agent from your Ada bot. The first (and older) way is by using your Ada Support Form. The new (and much better) way is...
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Autofill

David Hariri
February 10th, 2017 — Quick read
We're happy to announce a new update to conversations that we're calling 'autofill'. From now on, when someone makes a conversation with your bot, we'll automatically track the browser, language, operating system and more in the conversation and dump this information during Handoff. This should make debugging things simpler for...
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2FA, Log out

David Hariri
February 7th, 2017 — Quick read
We're happy to announce the release of two-factor authentication over SMS. Check out this video which shows how to activate and use it for your account: We've also introduced a log out button in the top right of the app. Logging out will destroy your authentication token so please make sure...
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Release Notes

David Hariri
February 6th, 2017 — Quick read
App Your bot's content management app is now available at yourhandle.ada.support instead of yourhandle.ada.support/app/ .
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Release Notes

David Hariri
February 3rd, 2017 — Quick read
API Added the ability to search for expressions that were created when the bot didn't know how to respond (and the opposite) Added 2FA and authentication endpoints Added salting to passwords for extra security Site Released a new version of the site! 🏄 Chat Minor bug fixes galore Embed Our embedded button doesn't accidentally inherit global button styles anymore ...
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