Introducing Satisfaction Surveys

Chris Im
December 6th, 2018 — Quick read
At Ada, we’re dedicated to designing a platform that makes it simple for all skill levels to build and manage an intelligent customer service chatbot. As part of this commitment, we’ve been focused on making it easier for our clients to measure and strengthen their automated support performance using customer...
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Getting proactive with our new feature: Intros

Neil Whitney
November 19th, 2018 — Quick read
Times are changing. People no longer wait for customer service. Almost 3/4 of customers expect to solve a product or service issue on their own, instantly. That’s why we’ve recently launched “Intros” - a platform feature that enables our clients to automate proactive chat, letting customers know a self-service solution...
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Launching our latest Platform features!

Neil Whitney
October 25th, 2018 — Quick read
We’re excited to launch the latest iteration of Ada’s platform features, designed to make it even easier to provide AI-powered automation as the first line of customer service. Intros As part of this exciting new line-up, we’ve launched “Intros,” a feature that lets our clients proactively initiate a chat with website...
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New Redaction feature protects customers' information

Perri Maxwell
July 30th, 2018 — Quick read
We’ve always supported our clients in maintaining the privacy and security of customer information. That’s why we’ve introduced a new platform feature, Redaction, which adds an additional layer of protection. With Redaction, credit card information will not be visible or stored within our platform. In compliance with the Payment Card...
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We've officially partnered with Zendesk

Leigh Lepage
July 26th, 2018 — Quick read
This week we’ve entered into an exciting partnership with Zendesk. As described in our press release shared here, this new deep integration enables Zendesk clients to use our AI-powered platform to automate customer service, while empowering their customer service teams to become more productive. We know automation is only as...
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Data Protection and Privacy at Ada

Benji Visser
May 11th, 2018 — 3 min read
Ada will be GDPR compliant before it comes into effect May 25, 2018, ensuring that our clients can provide appropriate data security for their customers. We’re committed to maintaining the highest standards for privacy and security with every product and service offered—now and in the future. What is GDPR? The General Data...
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Year In Review

David Hariri
December 21st, 2017 — 2 min read
On February 6th 2016, Mike and I set out to reduce the cost of providing customer support at scale. We’re solving this problem by combining the best machine learning technology with the best live chat experiences. With the end of the year nearing, I thought I would take some time to...
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Introducing multilingual

Nick Francis
October 10th, 2017 — Quick read
Today, we’re releasing a new way for your international customers to get help through your Ada-powered bot and we're calling it Multilingual. With Multilingual, your bot can translate your English answers into 104 different languages automatically. For customers that want even more control, we've created the ability to add language-specific answers. Our...
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Editable quick replies

David Hariri
April 20th, 2017 — Quick read
This one has been a long time coming. You can now edit the content of Quick Reply Buttons inside of the Response they belong to. Here's how it works: You can still edit how you want the Quick Reply Button label to appear across all references to it, but this new...
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Multiple platforms

David Hariri
April 17th, 2017 — Quick read
Our team is thrilled to finally have a place in the app to manage your platforms*. You can take a look at the all new platforms view in Settings > Platforms in your app. We also built a multiple platform deployment system that allows you to put your bot on SMS,...
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Shuffle messages

David Hariri
April 4th, 2017 — Quick read
We just introduce a new Answer Message type called "Shuffle". Shuffle allows you to specify a few different ways of saying the same thing. When the Shuffle Message is activated in an Answer's flow, it will pick one of the variations at random, provided it wasn't the last one that...
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New design system

David Hariri
April 4th, 2017 — Quick read
We're excited to announce a redesign of most of our app. It's no where near finished, but it marks a step in a direction we have planned that's going to make it even more simple to manage your Ada Support bot. Here's a list of the specific changes we made: Responses...
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