Introducing Satisfaction Surveys

Chris Im
December 6th, 2018 — Quick read
At Ada, we’re dedicated to designing a platform that makes it simple for all skill levels to build and manage an intelligent customer service chatbot. As part of this commitment, we’ve been focused on making it easier for our clients to measure and strengthen their automated support performance using customer...
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Finding a meaningful career in tech sales

Alexandra Levoguer
November 28th, 2018 — 2 min read
The journey to find Ada is not just an exciting one for our clients, but also for our own employees. Earlier this month, Ada hosted Pipeline’s inaugural speaker panel focused on empowering sales professionals with tools and support to succeed within the technology industry. Like us, Pipeline is committed to...
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Strengthening our AI with Gordon Gibson

Leigh Lepage
November 21st, 2018 — Quick read
Since 2016, Gordon Gibson, Ada's Machine Learning Lead, has successfully developed the research, testing and implementation of Ada’s machine learning (ML) capabilities. Recognizing how fast the field of deep learning is evolving and the importance of keeping Ada’s technology top of the pack, Gordon also sits on the committee for...
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Getting proactive with our new feature: Intros

Neil Whitney
November 19th, 2018 — Quick read
Times are changing. People no longer wait for customer service. Almost 3/4 of customers expect to solve a product or service issue on their own, instantly. That’s why we’ve recently launched “Intros” - a platform feature that enables our clients to automate proactive chat, letting customers know a self-service solution...
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Ada Makes Forbes' Under 30

Leigh Lepage
November 13th, 2018 — Quick read
As we’ve previously shared, before building Ada, our co-founders, Mike Murchison and David Hariri, joined customer service teams to answer tens of thousands of inquiries first hand. By manually responding to each question, the duo was able to understand the daily challenges facing customer service teams. This experience led them...
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Bringing the potential of automation to Zendesk Relate

Dan Code-McNeil
November 8th, 2018 — Quick read
Automated customer support continues to be top a priority for businesses across industries. According to Forrester Research, in the next year we should expect investment in AI to increase by more than 300%, with 80%+ of companies planning to adopt AI as a customer service solution by 2020. To keep...
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Launching our latest Platform features!

Neil Whitney
October 25th, 2018 — Quick read
We’re excited to launch the latest iteration of Ada’s platform features, designed to make it even easier to provide AI-powered automation as the first line of customer service. Intros As part of this exciting new line-up, we’ve launched “Intros,” a feature that lets our clients proactively initiate a chat with website...
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Shaping the Future of Customer Service at CXSF 2018

Dan Code-McNeil
October 2nd, 2018 — Quick read
Last week during Elevate Tech Fest, we were proud to speak on stage with TELUS, and attend events alongside fellow Canadian companies. This week, we’re taking our Canadian innovation south. We’re venturing to San Francisco for CXSF 2018 — a conference hosted by Forrester that brings together customer experience executives,...
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Introducing Ada Hack Week

Leigh Lepage
September 26th, 2018 — Quick read
This week we’re hosting the first-ever Ada Hack Week -- a week for our development team to tackle new and creative projects. This week allows our developers to further stretch their creative muscles, and be inspired by what’s possible in a short period of time. While still available for our...
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Taking part in Canada’s Tech Week

Leigh Lepage
September 19th, 2018 — Quick read
As businesses around the world continue to look North to Canada for innovation, it’s important we come together to share top talent, tech, and results. That’s why we’re excited to join ELEVATE - Canada’s largest technology festival focused on showcasing our country’s best. As part of the week-long festival, we’ll be...
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New Redaction feature protects customers' information

Perri Maxwell
July 30th, 2018 — Quick read
We’ve always supported our clients in maintaining the privacy and security of customer information. That’s why we’ve introduced a new platform feature, Redaction, which adds an additional layer of protection. With Redaction, credit card information will not be visible or stored within our platform. In compliance with the Payment Card...
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We've officially partnered with Zendesk

Leigh Lepage
July 26th, 2018 — Quick read
This week we’ve entered into an exciting partnership with Zendesk. As described in our press release shared here, this new deep integration enables Zendesk clients to use our AI-powered platform to automate customer service, while empowering their customer service teams to become more productive. We know automation is only as...
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