As enterprise businesses continue to grow their online presence and expand their global customer base, more and more international online transactions are being made. In fact, last year alone, more than 1.6 billion people worldwide made online purchases. But as companies capitalize on the benefits of e-commerce with such a major...
Read more

3 Customer Service KPIs Every Business Should Track

Leigh Lepage
February 6th, 2019 — Quick read
Want to take a deeper dive into each of these KPIs, and uncover how to measure, track and improve them? Download the full article.
Read more

AirAsia Takes Off with Ada-powered Virtual Assistant

Leigh Lepage
January 28th, 2019 — Quick read
AirAsia Takes Off with Ada-powered Virtual Assistant: Ada’s AI reduced customer wait time up to 98% in one month TORONTO – January 28, 2019 – Ada, a Toronto-based AI customer engagement platform, today announced its partnership with AirAsia, Asia’s leading low-cost carrier. In only one month, AirAsia used Ada to...
Read more

Not All Chatbots Are Equal - How to Choose Wisely

Ruth Zive
January 21st, 2019 — 4 min read
Despite the hype, and the considerable investment of time, dollars and resources, many chatbots are failing to meet customer expectations. This isn’t just my opinion. Gartner predicts by 2020, nearly half of all chatbots and virtual assistants launched in 2018 will be abandoned. Forrester expects, in the coming year, that we...
Read more

Future of Customer Service: Customer Engagement

Alexandra Levoguer
January 4th, 2019 — Quick read
As we enter a new year, businesses across industries will continue shifting from a ‘live agent’ to an automation-first customer service strategy. This means more companies are deploying a self-serve solution as the frontline of their customer service in response to the growing consumer demand for instant support. According to...
Read more
TORONTO -- December 18, 2018 -- Ada, a global leader in automated customer service, today announced that it has raised C$19 million in Series A funding. The round was led by FirstMark Capital with participation from Leaders Fund and Burst Capital, as well as returning investors Bessemer, Version One,...
Read more

Introducing Satisfaction Surveys

Chris Im
December 6th, 2018 — Quick read
At Ada, we’re dedicated to designing a platform that makes it simple for all skill levels to build and manage an intelligent customer service chatbot. As part of this commitment, we’ve been focused on making it easier for our clients to measure and strengthen their automated support performance using customer...
Read more

Finding a meaningful career in tech sales

Alexandra Levoguer
November 28th, 2018 — 2 min read
The journey to find Ada is not just an exciting one for our clients, but also for our own employees. Earlier this month, Ada hosted Pipeline’s inaugural speaker panel focused on empowering sales professionals with tools and support to succeed within the technology industry. Like us, Pipeline is committed to...
Read more

Strengthening our AI with Gordon Gibson

Leigh Lepage
November 21st, 2018 — Quick read
Since 2016, Gordon Gibson, Ada's Machine Learning Lead, has successfully developed the research, testing and implementation of Ada’s machine learning (ML) capabilities. Recognizing how fast the field of deep learning is evolving and the importance of keeping Ada’s technology top of the pack, Gordon also sits on the committee for...
Read more

Getting proactive with our new feature: Intros

Neil Whitney
November 19th, 2018 — Quick read
Times are changing. People no longer wait for customer service. Almost 3/4 of customers expect to solve a product or service issue on their own, instantly. That’s why we’ve recently launched “Intros” - a platform feature that enables our clients to automate proactive chat, letting customers know a self-service solution...
Read more

Ada Makes Forbes' Under 30

Leigh Lepage
November 13th, 2018 — Quick read
As we’ve previously shared, before building Ada, our co-founders, Mike Murchison and David Hariri, joined customer service teams to answer tens of thousands of inquiries first hand. By manually responding to each question, the duo was able to understand the daily challenges facing customer service teams. This experience led them...
Read more

Bringing the potential of automation to Zendesk Relate

Dan Code-McNeil
November 8th, 2018 — Quick read
Automated customer support continues to be top a priority for businesses across industries. According to Forrester Research, in the next year we should expect investment in AI to increase by more than 300%, with 80%+ of companies planning to adopt AI as a customer service solution by 2020. To keep...
Read more

Help your customers,
help themselves

Schedule a Demo