Ada Makes Forbes' Under 30

Leigh Lepage
November 13th, 2018 — Quick read
As we’ve previously shared, before building Ada, our co-founders, Mike Murchison and David Hariri, joined customer service teams to answer tens of thousands of inquiries first hand. By manually responding to each question, the duo was able to understand the daily challenges facing customer service teams. This experience led them...
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Bringing the potential of automation to Zendesk Relate

Dan Code-McNeil
November 8th, 2018 — Quick read
Automated customer support continues to be top a priority for businesses across industries. According to Forrester Research, in the next year we should expect investment in AI to increase by more than 300%, with 80%+ of companies planning to adopt AI as a customer service solution by 2020. To keep...
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Launching our latest Platform features!

Neil Whitney
October 25th, 2018 — Quick read
Just as the needs of our clients and their customers are constantly evolving - so must we! We’re excited to launch the latest iteration of Ada’s platform features, designed to make it even easier to provide AI-powered automation as the first line of customer service. Intros Firstly - no longer will...
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Shaping the Future of Customer Service at CXSF 2018

Dan Code-McNeil
October 2nd, 2018 — Quick read
Last week during Elevate Tech Fest, we were proud to speak on stage with TELUS, and attend events alongside fellow Canadian companies. This week, we’re taking our Canadian innovation south. We’re venturing to San Francisco for CXSF 2018 — a conference hosted by Forrester that brings together customer experience executives,...
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Introducing Ada Hack Week

Leigh Lepage
September 26th, 2018 — Quick read
This week we’re hosting the first-ever Ada Hack Week -- a week for our development team to tackle new and creative projects. This week allows our developers to further stretch their creative muscles, and be inspired by what’s possible in a short period of time. While still available for our...
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Taking part in Canada’s Tech Week

Leigh Lepage
September 19th, 2018 — Quick read
As businesses around the world continue to look North to Canada for innovation, it’s important we come together to share top talent, tech, and results. That’s why we’re excited to join ELEVATE - Canada’s largest technology festival focused on showcasing our country’s best. As part of the week-long festival, we’ll be...
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New Redaction feature protects customers' information

Perri Maxwell
July 30th, 2018 — Quick read
We’ve always supported our clients in maintaining the privacy and security of customer information. That’s why we’ve introduced a new platform feature, Redaction, which adds an additional layer of protection. With Redaction, credit card information will not be visible or stored within our platform. In compliance with the Payment Card...
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We've officially partnered with Zendesk

Leigh Lepage
July 26th, 2018 — Quick read
This week we’ve entered into an exciting partnership with Zendesk. As described in our press release shared here, this new deep integration enables Zendesk clients to use our AI-powered platform to automate customer service, while empowering their customer service teams to become more productive. We know automation is only as...
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Data Protection and Privacy at Ada

Benji Visser
May 11th, 2018 — 3 min read
Ada will be GDPR compliant before it comes into effect May 25, 2018, ensuring that our clients can provide appropriate data security for their customers. We’re committed to maintaining the highest standards for privacy and security with every product and service offered—now and in the future. What is GDPR? The General Data...
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Making International Women’s Day more than a hashtag

Dana Krook
March 8th, 2018 — 3 min read
March 8th marks International Women’s Day (IWD), a day set aside to celebrate the incredible accomplishments and milestones women have achieved, acknowledge the barriers that still exist in the pursuit of gender equality and, perhaps most importantly, push for solutions. The hashtags (#IWD2018, #internationalwomensday, #PressForProgress and more) are already trending...
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Year In Review

David Hariri
December 21st, 2017 — 2 min read
On February 6th 2016, Mike and I set out to reduce the cost of providing customer support at scale. We’re solving this problem by combining the best machine learning technology with the best live chat experiences. With the end of the year nearing, I thought I would take some time to...
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Introducing multilingual

Nick Francis
October 10th, 2017 — Quick read
Today, we’re releasing a new way for your international customers to get help through your Ada-powered bot and we're calling it Multilingual. With Multilingual, your bot can translate your English answers into 104 different languages automatically. For customers that want even more control, we've created the ability to add language-specific answers. Our...
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