Product Manager


We’re Ada. We’re an ambitious team based out of Toronto that enables businesses around the world to provide incredible customer service. Our AI-powered platform has automated 16 million+ conversations for companies like Shopify, Telus, Upwork, and Coinbase – and we’re just getting started. You can learn more about the founding of our company here.

Just as the field of machine learning continues to advance, so do we. And it is the passion of our people and dedication to our craft that continues to drive our dramatic growth.

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

We’re looking for a Product Manager to level up Ada's product development craft and oversee the creation of a new product team. This new team member will lead teams that help make our AI technology accessible to the automated customer experience teams we support.

Our Product Manager will also improve our Scrum process, product marketing, and metrics tracking for our products so that we can continue to iterate on the solutions we build. 

About You

  • You use data, research and experience to make product decisions
  • You are curious about our users and their experiences
  • You are comfortable managing all stakeholders involved in product development
  • You have a track record of contributing to software that solves complex problems
  • You want to contribute to Ada's product marketing and tracking practice
  • You know Scrum and are excited about improving Ada's Scrum practice


  • Lead the complete product development lifecycle
  • Map out product requirements through customer research
  • Support the UX design, technical planning and customer validation of our solutions
  • Inform our roadmap by measuring our product's success
  • Lead weekly planning product team and daily stand-ups
  • Facilitate internal testing, accessibility compliance, and support customers' QA processes
  • Lead the release and product marketing initiatives for new features
  • Improve Ada's Scrum and product development practice

About Us

  • Ada is a rapidly growing machine learning company that helps businesses like Shopify, Coinbase, and Telus improve their customer support experience.
  • We are located at Adelaide & Spadina in downtown Toronto. As a member of our team, you will experience great health benefits, teammates committed to self-improvement, and access to a strong network of mentors and entrepreneurs.
  • Ada’s six core values are kindness, curiosity, authenticity, trust, craft, and agility.

Don’t see your position?

We’re looking for talented people who know how they’d like to grow. Reach out and we’ll explore working together.

Apply via Email