Careers

Join us as we transform the customer experience for millions of people around the world.

Find your role
Picture of Perri, Yusef, Maxim, and Phil, members Ada's Team
Perri, Yusef, Maxim, Phil
Picture of Nikita and Nikole, members of Ada's Team
Nikita, Nikole

Based in downtown Toronto, the thriving AI ecosystem, we’re building a generational company that is changing how businesses around the world provide customer service. We’re backed by top venture capital firms, and are proud to partner with fellow cutting-edge customer service companies.

The strength of our platform and passion of our people have generated industry-leading results for high-profile clients across the globe -- and we’re just getting started.

We’re at the forefront of a brand new industry, and welcome others who, like us, are inspired to shape where AI will take us.

Our
principles

Prioritize in public

At Ada, determining our priorities is not done in isolation, but openly with teammates. We regularly ask our teammates for their input when determining what is the most impactful work possible we can be doing. We regularly provide input to teammates that challenges their prioritization.

Be like Ada

We embody the value we’re providing to Ada in every interaction with our customers. This means we consider how our actions impact the speed (“how fast?”), effort (“how difficult?”), and understanding (“how intelligent?”) of the experiences we are providing to customers.

Results count

We’re here to do our best work. While process and structure are necessary, the work is what counts. Optimize your time and energy towards what will be shipped or used repeatedly and let the rest fall into place.

Seek to improve

We foster a culture that builds self awareness, encourages curiosity, and facilitates the regular giving and receiving of feedback that helps us all improve (our craft). Ask for help when needed.

Do it manually first

In order to understand a problem deeply and find the optimal solution, we’re committed to approaching problems manually at first before building the next iteration or more scalable solution.

Diversity is our strength

The best problem-solving and creativity are a result of diversity. This is why we’re dedicated to adding new perspectives to our team and are committed to making it easy for everyone to apply to our roles. Our success depends on it.

Be dependable

At Ada, we depend on each other. In order for us to deliver, you need to do what you say you’re going to do. This fosters trust.

The decisions I make have direct impact on the future of our business. We’re pioneering a new category of software, and for me that’s powerful.

Anson

Head of Development

While we are a culture of ownership, we are also a culture of care. We do our best work so our clients and team members can succeed.

Taya

Developer, Co-op

Diversity is our strength. We combine our unique perspectives and skills to find the best solutions.

ShiHan

Development Lead

Our culture promotes balance. Success is measured by the quality of our work, not by the number of hours we sit at our desks.

Nikole

Business Development Representative

We’re inspired by our namesake

While many think Ada is an acronym, we’re actually named after Ada Lovelace, the world’s first-ever developer. Her legacy inspires us to push the potential of machine learning. But most importantly, she encourages us to promote equality and diversity in the tech industry.

Bias training

We conduct ongoing training that ensures equality in our interview and hiring practices.

Dedicated diversity discussions

A quarterly breakfast provides a forum to discuss how we can broaden the diversity of our team and perspectives.

Community engagement

We partner with organizations who are focused on empowering underrepresented groups to thrive in technology. These include Toronto Women's Data Group, Women Who Code, Canada Learning Code, and VentureOut.

We're there for our team

  • Competitive salary and great health benefits
  • Opportunity for company ownership and equity
  • Flexible work from home and vacation policies
  • Lunch and learns, quarterly socials, and mentorship
  • Support to participate in industry events, seminars, and courses

Current Openings

Don’t see your position?

We’re looking for talented people who know how they’d like to grow. Reach out and we’ll explore working together.

Apply via Email