We’re on a mission to give back time

People spend an average of 6 months of their lives on hold. We’re here to change that.

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Picture of Rebecca, Developer on Ada's Development Team
Rebecca – Development Team
Picture of Erica, Manager on Ada's Client Success Team
Erica – Customer Success Team

Our history highlights what sets us apart.

While today we automate millions of customer conversations, we began by manually answering thousands of inquiries to understand customer service challenges for ourselves.

Once we experienced the obstacles firsthand, we set out to solve them with an easy-to-use solution that connects powerful automation with high-empathy agents.

Today our AI-powered platform enables enterprise businesses around the world to automate incredible customer service that saves time, reduces cost, and improves the customer experience.

2,000,000
Answers automated per month through Ada. Only 2% require a person to resolve.

Our Mission

Every year, archaic customer service costs us billions of hours in wasted time and productivity.

Frustrating phone calls are losing customers. Tedious tasks are defeating agents. And the technology meant to connect the two is failing to meet our expectations.

At Ada, we believe customer service can be purposeful, not painful. Meaningful, not wasteful.

This is why we’re on a mission to give back time through incredible customer service.

Ada has been a key component of our support scaling efforts by helping our customers help themselves across both web and mobile.

Josh Sorchik

Director of Customer Support

Customers are messaging the Ada platform more than they ever emailed our support inbox.

Melissa Rosen

Head of Customer Experience

Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.

Tucker Schreiber

Product Manager

Our clients

We provide enterprise clients with a scalable platform that evolves with their business priorities and customer demands.

Betakit

Ada integrates AI-enabled customer service chatbot with Zendesk

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Cision Newswire

Ada Launches on the Genesys AppFoundry

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Enterprise Times

Zendesk adds Ada for richer support conversations

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Press

Writing about Ada? Download logos and product shots for use in web and print media.

Download our Press Kit

We're here to do our best work. Join us.

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