Our history highlights what sets us apart.
While today we automate millions of customer conversations, we began by manually answering thousands of inquiries to understand customer service challenges for ourselves.
Once we experienced the obstacles firsthand, we set out to solve them with an easy-to-use solution that connects powerful automation with high-empathy agents.
Today our AI-powered platform enables enterprise businesses around the world to automate incredible customer service that saves time, reduces cost, and improves the customer experience.
2,000,000Answers automated per month through Ada. Only 2% require a person to resolve.
Every year, archaic customer service costs us billions of hours in wasted time and productivity.
Frustrating phone calls are losing customers. Tedious tasks are defeating agents. And the technology meant to connect the two is failing to meet our expectations.
At Ada, we believe customer service can be purposeful, not painful. Meaningful, not wasteful.
This is why we’re on a mission to give back time through incredible customer service.